Privacy policy

PRIVACY POLICY & PERSONAL DATA PROTECTION

At BETTINA SPITZ, we are committed to respecting your privacy and protecting your personal information. This Policy explains what personal data we collect, how we use it, and the rights you have regarding your information.

1. DATA CONTROLLER

The entity responsible for processing personal data is BETTINA SPITZ Y CIA LTDA, headquartered in Bogotá, Colombia. For any inquiries, please contact us at:

  • Email: contacto@bettinaspitz.com

  • Phone: +57 (1) 6207181

2. INFORMATION WE COLLECT

We may collect information such as:

  • Name, email address, phone number, home address

  • Payment details (e.g. credit card information)

  • Geolocation and IP address

  • Information provided during registration, purchases, or direct interaction with our Website

We also use cookies and similar technologies to improve your browsing experience.

3. USE OF INFORMATION

Your information may be used to:

  • Process and deliver your orders

  • Contact you with service updates, promotions, or newsletters

  • Improve our services, content, and user experience

  • Conduct internal studies on customer preferences and behavior

  • Share with trusted service providers (such as payment processors or couriers), under strict confidentiality agreements

4. USER RIGHTS

As a user, you have the right to:

  • Access, update, or correct your personal data

  • Withdraw consent and request the deletion of your data

  • Request information about how your data is used

  • Opt-out of marketing communications at any time

5. DATA SECURITY & STORAGE

We use appropriate technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

6. CHILDREN

Our services are intended for individuals who can legally make purchases online. If you are under the legal age in your country, please obtain consent from a parent or guardian.

7. POLICY UPDATES

We may update this Policy from time to time. Any changes will be published on our Website. Continued use of our Website constitutes acceptance of the updated Policy.